1. Introduction
Welcome to CraftCart India. By accessing and using our website, you accept and agree to be bound by the terms and conditions outlined below. These terms apply to all visitors, users, and others who access or use the service.
2. Use of Website
You may use our website for lawful purposes only. You must not use our website in any way that:
- Causes damage to the website or impairs its availability or accessibility
- Is unlawful, fraudulent, or harmful
- Violates the rights of others
- Attempts to gain unauthorized access to our systems
3. Product Information
We strive to provide accurate product descriptions and images. However, as all products are handmade by artisans, slight variations in color, size, and design may occur. We do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
4. Pricing & Payment
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes. We reserve the right to change prices without prior notice. We currently accept Cash on Delivery (COD) as the primary payment method. Payment must be made in cash to the delivery person upon receiving your order.
5. Shipping & Delivery
Free shipping is available on orders above ₹499. Standard shipping charges apply to orders below this amount. Delivery times may vary depending on your location and product availability. Typical delivery timeframes are 5-7 business days. We are not responsible for delays caused by unforeseen circumstances beyond our control.
6. Returns & Refunds
We offer a 7-day return policy on eligible products from the date of delivery. Items must be:
- Unused and in their original condition
- In original packaging with all tags attached
- Accompanied by the original invoice
Please contact our customer support to initiate a return. Refunds will be processed within 7-10 business days after receiving the returned item.
7. Limitation of Liability
CraftCart India shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service, unauthorized access to your data, or any other matter relating to the service.
8. Contact Information
For questions about these Terms & Conditions, please contact us or email us at support@craftcartindia.com.