1. Information We Collect
We collect information you provide directly to us when you create an account, make a purchase, or communicate with us. This includes:
- Personal information (name, email address, phone number)
- Shipping and billing address
- Payment information (processed securely)
- Order history and preferences
- Communications with customer support
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Process and fulfill your orders efficiently
- Send you order confirmations, shipping updates, and delivery notifications
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our website functionality and user experience
- Detect and prevent fraud or unauthorized activities
3. Information Sharing
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Service providers who assist us in operating our website and fulfilling orders
- Payment processors for secure transaction processing
- Shipping partners for order delivery
- Law enforcement when required by law
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption for data transmission and secure servers for data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember your preferences and improve our services. You can disable cookies in your browser settings, although this may affect website functionality.
6. Your Rights
You have the following rights regarding your personal information:
- Access and review your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Opt-out of marketing communications at any time
- Object to processing of your personal information
To exercise these rights, please contact us.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@craftcartindia.com
- Contact Form: Contact Page
- Address: Chennai, Tamil Nadu, India