1. Overview
At dharmabazzar, every product is handmade by Indian artisans, and your satisfaction matters to us. This Refund Policy explains when you are eligible for a refund, the conditions that apply, how long refunds take, and which items are non-refundable. By placing an order with us, you agree to the terms below.
2. Eligibility for Refunds
You may be eligible for a refund in the following situations:
- The product delivered is damaged, defective, or not as described
- You received an incorrect item or quantity
- An eligible item is returned within 7 days of delivery under our return policy
- Your prepaid order was cancelled before dispatch (see our Cancellation Policy)
To be eligible, you must raise the request within 7 days of delivery and provide your order number and, where applicable, photos of the issue.
3. Conditions for Refund Approval
For a return-based refund to be approved, the item must be:
- Unused and in its original condition
- In the original packaging with all tags and labels attached
- Accompanied by the original invoice or proof of purchase
Once we receive and inspect the returned item, we will notify you whether your refund is approved. Refunds may be partially adjusted if an item is returned in a condition that does not meet the above requirements.
4. Refund Processing Timelines
Once your refund is approved, it is processed within 7–10 business days:
- Online (prepaid) payments — refunded to the original payment method used at checkout (UPI, Card, Netbanking, or Wallet via Razorpay).
- Cash on Delivery (COD) orders — refunded via bank transfer or UPI to the account details you provide.
After we initiate the refund, the time for the amount to reflect in your account depends on your bank or payment provider and is outside our control.
5. Non-Refundable Products
The following are not eligible for refunds, except where the item is damaged, defective, or incorrectly delivered:
- Custom-made or personalised products
- Items marked as "Sale", "Clearance", or "Final Sale"
- Perishable goods and consumables
- Products that have been used, washed, or altered after delivery
- Items returned without original packaging, tags, or invoice
6. How to Request a Refund
To request a refund, please contact our support team with your order number and reason for the request. You can also email us at dharmabazzar22@gmail.com or call +91 78259 66350. Our team will guide you through the return and refund process.
7. Contact Us
For any refund-related queries, reach us at:
- Email: dharmabazzar22@gmail.com
- Phone: +91 78259 66350
- Address: 3, Maninagaram 3rd Street, Aruppukottai, Tamil Nadu - 626101
You can also use our Contact Us page. We aim to respond to all refund requests within 2 business days.